Privacy Policy

1. Introduction

1.1 Overview

This Privacy Policy ("Policy") describes how Radient Inc. ("we," "us," or "our") collects, uses, processes, discloses, retains, and protects personal information when you use the Local Operator software, applications, and services, including but not limited to our downloadable software, cloud-based services, and any associated documentation (collectively, the "Services").

1.2 Acceptance of Policy

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Policy, you must not access or use the Services.

1.3 Changes to Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of any material changes by posting the revised Policy on our website, sending you an email, or providing a notification through the Services. Your continued use of the Services after such modifications constitutes your binding acceptance of such changes. It is your responsibility to review this Privacy Policy periodically for updates.

1.4 Children's Privacy

The Services are not directed to children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected]. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

2. Information we collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when you use our Services. This may include:

1. a)Account Information: When you opt into our cloud platform offering, we collect your name and email address for account creation and management purposes.
2. b)User Content: Information, data, text, or other materials that you submit, upload, or otherwise make available through the Services, including data processed by AI agents through the Services.
3. c)Communications: Information you provide when you contact us for customer support, feedback, or other inquiries.
4. d)Payment Information: If you make purchases through the Services, our third-party payment processors may collect payment card information or other financial account information necessary to process your payments.

2.2 Information We Collect Automatically

When you use our Services, we may automatically collect certain information about your device and usage of the Services. This information may include:

1. a)Device Information: Information about your device, such as your IP address, device type, operating system, and browser type.
2. b)Usage Information: Information about how you use the Services, such as the features you use, the time and duration of your use, and other usage statistics.
3. c)Log Data: Server logs, which may include information such as your IP address, browser type, operating system, referring/exit pages, date/time stamps, and clickstream data.
4. d)Cookies and Similar Technologies: We may use cookies, local storage, and similar technologies to collect information about your use of the Services. You can control cookies through your browser settings and other tools.

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

1. a)API Providers: When you use third-party APIs through our Services (such as Tavily API, Serp API, or others), we may receive information from these providers as necessary to facilitate the integration and provide the Services.
2. b)Business Partners: We may receive information about you from our business partners, such as when they help us provide, improve, or promote our Services.

3. How we use your information

3.1 Providing and Improving the Services

We use the information we collect to provide, maintain, and improve the Services, including to:

1. a)Create and manage your account;
2. b)Process transactions and send related information, including confirmations and receipts;
3. c)Provide customer support and respond to your inquiries;
4. d)Develop new products, services, features, and functionality;
5. e)Monitor and analyze trends, usage, and activities in connection with the Services;
6. f)Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Local Operator and others.

3.2 Communications

We may use your information to communicate with you about:

1. a)Updates to the Services, including new features, functionality, or content;
2. b)Responses to your comments, questions, and requests;
3. c)Technical notices, updates, security alerts, and support and administrative messages;
4. d)Marketing and promotional messages, if you have opted in to receive them.

3.3 Research and Analytics

We explicitly affirm that Google Workspace APIs are not used to develop, improve, or train generalized or non-personalized AI and/or ML models. All data processing for research and analytics purposes complies with applicable privacy laws and is limited to improving our Services as described herein.

We may use your information for research and analytics purposes, such as to understand how users interact with our Services, to improve the user experience, and to develop new features and functionality.

3.4 Legal Compliance

We may use your information to comply with applicable legal obligations, including responding to lawful requests from public authorities.

4. How we share your information

4.1 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, email delivery, and auditing. These service providers are contractually obligated to use your information only as necessary to provide services to us and are prohibited from using or disclosing your information for any other purpose.

4.3 API Providers

When you use third-party APIs through our Services (such as Tavily API, Serp API, or others), we may share necessary information with these providers to facilitate the integration and provide the Services. The use of your information by these third-party API providers is governed by their respective privacy policies.

4.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of such transaction. We will notify you of any such change in ownership or control of your personal information.

4.5 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

1. a)Enforce our Terms and Conditions and other agreements;
2. b)Protect and defend our rights and property;
3. c)Prevent or investigate possible wrongdoing in connection with the Services;
4. d)Protect the personal safety of users of the Services or the public;
5. e)Protect against legal liability.

4.6 Aggregated or De-identified Data

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for research, marketing, analytics, and other purposes.

5. Data retention and security

5.1 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

5.2 Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. These measures include, but are not limited to:

1. a)Encryption of sensitive data;
2. b)Firewalls and secure server infrastructure;
3. c)Access controls and authentication procedures;
4. d)Regular security assessments and audits;
5. e)Employee training on data protection and security practices.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5.3 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law. We will provide you with information about the breach, the affected information, and steps you can take to protect yourself.

6. Your rights and choices

6.1 Access and Update

You have the right to access and update your personal information. You can access and update certain personal information by logging into your account and accessing your account settings. For information that cannot be accessed or updated through your account, please contact us at [email protected].

6.2 Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. You also have the right to request that we transfer this information to another party, where technically feasible.

6.3 Deletion

You have the right to request that we delete your personal information. Please note that in some cases, we may be legally required to retain certain information, such as for tax, legal, or accounting purposes.

6.4 Restriction and Objection

You have the right to request that we restrict the processing of your personal information or object to our processing of your personal information. You can exercise these rights by contacting us at [email protected].

6.5 Withdrawal of Consent

Where we process your personal information based on your consent, you have the right to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

6.6 Marketing Communications

You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or by contacting us at [email protected].

6.7 Cookies and Similar Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

6.8 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Due to the lack of a consistent industry standard for responding to these signals, we do not currently respond to "Do Not Track" signals.

7. International data transfers

7.1 Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. Specifically, our servers are located in various countries around the world, and our service providers and partners operate globally.

7.2 Transfer Mechanisms

Whenever we transfer your personal information outside of your country, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, such as:

1. a)Transferring to countries that have been deemed to provide an adequate level of protection for personal information;
2. b)Using specific contracts approved by relevant authorities (such as the European Commission's Standard Contractual Clauses) that give personal information the same protection it has in your country;
3. c)Implementing additional safeguards as required by applicable law.

8. Compliance with privacy regulations

8.1 General Data Protection Regulation (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights under the GDPR and applicable national data protection laws. These include the right to:

1. a)Access your personal information;
2. b)Correct inaccurate personal information;
3. c)Request erasure of your personal information;
4. d)Object to processing of your personal information;
5. e)Request restriction of processing your personal information;
6. f)Request transfer of your personal information;
7. g)Withdraw consent.

To exercise these rights, please contact us at [email protected]. You also have the right to lodge a complaint with a supervisory authority.

8.2 California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have certain rights under the CCPA and CPRA, including the right to:

1. a)Know what personal information we collect, use, disclose, and sell about you;
2. b)Request deletion of your personal information;
3. c)Opt-out of the sale or sharing of your personal information;
4. d)Non-discrimination for exercising your rights;
5. e)Limit the use and disclosure of sensitive personal information;
6. f)Correct inaccurate personal information.

To exercise these rights, please contact us at [email protected].

In the preceding 12 months, we have not sold or shared personal information as defined by the CCPA/CPRA.

8.3 Other Privacy Regulations

We comply with other applicable privacy regulations, including but not limited to:

1. a)Canada's Personal Information Protection and Electronic Documents Act (PIPEDA): If you are a Canadian resident, you have the right to access your personal information, correct inaccuracies, and withdraw consent for certain uses and disclosures.
2. b)Australia's Privacy Act: If you are an Australian resident, you have the right to access and correct your personal information and make a complaint about a breach of the Australian Privacy Principles.
3. c)Brazil's General Data Protection Law (LGPD): If you are a Brazilian resident, you have certain rights regarding your personal information, including the right to access, correct, delete, and restrict processing.

9. Third-party links and services

9.1 Third-Party Links

The Services may contain links to third-party websites, products, or services. These third-party websites, products, or services are not governed by this Privacy Policy. We encourage you to review the privacy policies of these third parties before providing any personal information to them.

9.2 Third-Party Services

We may use third-party services, such as analytics providers, advertising networks, and social media platforms, to collect information about your use of the Services. These third-party services may use cookies, web beacons, and other technologies to collect information about your use of the Services and other websites and online services. This Privacy Policy does not cover the use of cookies and similar technologies by third parties. We encourage you to review the privacy policies of these third parties before interacting with their services.

10. Contact us

10.1 Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

10.2 Data Protection Officer

If applicable, our Data Protection Officer can be contacted at [email protected].

11. Disclaimer

This Privacy Policy is not legal advice. We recommend that you seek legal advice if you have specific questions about how privacy laws apply to your organization or specific situations. This Privacy Policy is provided "as is" without any representations or warranties, express or implied.

12. Acknowledgment

BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.